Refund policy

Return & Refund Policy

Perishable Products & Refunds

Due to the perishable nature of our products, all pickle sales are final. We do not accept returns or exchanges on food items.

If your order arrives damaged, incorrect, or spoiled, please contact us within 24 hours of delivery at support@thepicklebrineryllc.com with clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.

Because our products are perishable, we are unable to accept claims made after the 24-hour reporting period unless otherwise determined by The Pickle Brinery.

Natural Changes in Appearance

Our pickles are handmade using fresh ingredients and contain no artificial preservatives. Because of this, natural variations in color, texture, brine clarity, and appearance can occur.

Blue or Blue-Green Garlic:
Fresh garlic can sometimes turn blue, blue-green, or turquoise when naturally occurring compounds in the garlic react with the acidity of the vinegar-based brine. This is a natural chemical reaction and, by itself, does not indicate spoilage.The color may vary from jar to jar depending on the garlic and other natural factors.

Lid Appearance:
Our pickles are refrigerated products and are not shelf-stable canned goods. During refrigeration and shipping, changes in temperature and pressure can cause the center of a jar lid to appear slightly raised or “popped.” A slight change in the appearance of the lid can occur naturally as the product moves between different temperatures.

However, if a jar is leaking significantly, visibly damaged, has visible mold, or has an unusual or foul odor, do not consume the product. Contact us within 24 hours of delivery and provide photos so we can evaluate the issue.

Please note: Natural variations in garlic color, brine clarity, texture, and lid appearance are not necessarily signs of spoilage.

Shipping Policy

All orders are carefully packed to help maintain freshness during transit.

Our pickles are refrigerated products and are shipped cold-packed to help maintain the appropriate temperature during shipping.

Orders are typically processed within 2–4 business days. Shipping times may vary depending on the destination and carrier.

Cold-Packing

The number of cold packs included with an order varies based on the number of jars ordered, box size, shipping distance, weather conditions, and packing requirements.

Depending on the size of your order, your shipment may contain one, two, three, or more cold packs. Larger orders, including orders of 5–6 jars or more, may require additional cold packs.

Cold packs are not provided individually for each jar. Our packing process is designed around the overall shipment and the number of products being shipped together.

Once an order has shipped, we are not responsible for carrier delays, weather-related delays, or other circumstances outside of our control.

Please ensure someone is available to receive your package upon delivery. Upon receipt, refrigerate your pickles immediately. We are not responsible for spoilage resulting from delayed pickup, leaving the package outside for an extended period, or improper storage after delivery.

If your order arrives damaged or you believe there is an issue with the condition of your products, please contact us within 24 hours of delivery at support@thepicklebrineryllc.com with photos.

Shipping Insurance Policy

Customers have the option to purchase shipping insurance at checkout to provide additional protection for their order during transit.

If shipping insurance is not selected, The Pickle Brinery is not responsible for lost, damaged, or missing packages after the order has been shipped and handed over to the carrier.

If shipping insurance is purchased and your package arrives lost or damaged, please contact us within 24 hours of delivery with photos and any requested documentation so we can assist with the claims process.

Please note that we are not responsible for packages marked as delivered but subsequently reported as stolen or missing from the delivery location.

Leakage Policy

Our pickles are packed carefully and shipped cold-packed. Because our products contain liquid brine and are transported in glass jars through multiple stages of shipping, minor leakage during transit may occasionally occur.

Minor leakage does not necessarily affect the quality or safety of the product as long as the jar remains properly sealed and the product does not show other signs of spoilage or damage.

Due to the nature of shipping refrigerated products, we are unable to offer refunds or replacements for minor leakage when the product remains properly sealed and otherwise intact.

If your order arrives severely damaged, opened, broken, leaking significantly, or otherwise inedible, please contact us within 24 hours of delivery with clear photos of the product and packaging so we can review the situation.

Damages & Order Issues

Please inspect your order as soon as it is delivered.

If your order arrives damaged, incorrect, or you believe a product may be spoiled, please contact us within 24 hours of delivery at:

support@thepicklebrineryllc.com

Please include:

  • Your order number

  • Clear photos of the affected product(s)

  • Photos of the jar, lid, and packaging

  • A description of the issue

Because our products are perishable, timely notification is important and allows us to properly evaluate the condition of the product and determine the appropriate resolution.

Do not consume a product if you believe it may be spoiled.

We do not accept returns or exchanges on food products due to their perishable nature.

Sale items and gift cards are also non-returnable and non-refundable.