Refund policy

Shipping Insurance Policy

Customers have the option to purchase shipping insurance at checkout to protect their order during transit.

If shipping insurance is not selected, we are not responsible for lost, damaged, or missing packages once the order has been shipped and handed over to the carrier. In these cases, we are unable to offer replacements or refunds.

If insurance is purchased and a package arrives lost or damaged, please contact us within 24 hours of delivery with photos so we can assist with filing a claim.

Please note that we are not responsible for packages marked as delivered but stolen or missing from the delivery location.

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Perishable Products & Refunds

Due to the perishable nature of our products, all pickle sales are final. We do not accept returns or exchanges on food items.

If your order arrives damaged, incorrect, or spoiled, please contact us within 24 hours of delivery with photos. We’ll happily offer a replacement or refund when applicable.

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Leakage Policy

Our pickles are cold-packed and shipped with care. Because they are packed in a natural brine and travel through multiple shipping carriers, minor leakage during transit can occasionally occur. This is normal when shipping glass jars with liquid and does not affect the quality or safety of the pickles as long as the jar remains sealed.

Due to the nature of shipping refrigerated products, we are unable to offer refunds or replacements for minor leakage.

If your order arrives completely damaged, opened, or inedible, please contact us within 24 hours of delivery with photos so we can review the situation.

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Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. You can reach us at support@thepicklebrineryllc.com for assistance with damaged items.

Please note: We cannot accept returns on sale items or gift cards.